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RequiredAlias
Level 2
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Message 1 of 2
171
Flag Post

DVD stuck

HP Recommended
Pavilion DV6626
Microsoft Windows 10 (64-bit)

OK, I lied.  This is a hardware question, but I see no Hardware board.

I have a DVD that is stuck in the vertical DVD drive. The DVD drive is NOT stuck. It ejects as it should. The DVD is srtuck in the drive case. How do I get it out?

1 REPLY 1
Prométhée
Level 16
9,565 9,423 970 3,378
Message 2 of 2
Flag Post
HP Recommended

Hello


this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

 

and for a laptop:

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
Give the full version of windows
for windows 10 type winver in the search box


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