• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Locked

‎12-14-2022 09:51 PM - edited ‎12-15-2022 03:52 AM

HP Recommended
Product: HP Pavilion Gaming Desktop 690-056rcn
Operating System: Microsoft Windows 10 (64-bit)

Model: HP Pavilion Gaming Desktop 690-056rcn

Part Number: 6DW58AA

I try to update the BIOS via HP Support Assistant last night., the desktop cannot boot to Windows 10 after the reboot.

The screen shows the BIOS update is failed and ask me to recover the BIOS via a USB flash disk.

I tried some update files downloaded from HP Support site. however all of them cannot be installed properly.

  • sp141881
  • sp140226
  • sp134481

The screen still shows  'Recovery failed, Cannot open the BIOS image'.

Can someone guide where to download a correct BIOS update file? or tell me how to write the image manually.

WechatIMG26.jpeg

Category:
2 REPLIES 2

‎12-15-2022 08:37 AM

HP Recommended

Watch the following video and then try restoring the BIOS as shown in the video.


 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

1 person found this reply helpful
Was this reply helpful? Yes No

‎12-26-2022 05:54 AM

HP Recommended

Thanks for your suggestions. This issue has resolved after I replaced a new MB.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.