Desktop PC HP 290 G9/ motherboard heats up too much!

[Mimosyn]

 I bought a new PC a few days ago, Desktop PC HP 290 G9 with Intel® Core™ i7-13700 processor, 16GB RAM, 512GB SSD, Intel® UHD Graphics 770 (be careful! so there is no dust inside or other stuff) it motherboard heats up to 81-82 degrees Celsius just because I want to export video 1080 60 fps from vizzy website. The temperature in the room is 23 degrees Celsius and the motherboard in "stand by" is around 30-32 degrees Celsius. See the picture! Should I understand that this computer is defective? Is there an error with this HP 8B3C (U3E1) motherboard or what is happening?

[zoey7886]

@Mimosyn, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Desktop PC HP 290 G9!  
We're thrilled to have the opportunity to assist you and provide a solution.

Based on your screenshot and description, your CPU temperature of 72°C under load is reasonable, but your motherboard temperature at 81°C is quite high for a non-gaming or workstation PC.

Possible Causes:

1. VRM (Voltage Regulator Module) Heating: If the motherboard has weaker VRMs, they can heat up under load, especially when handling an i7-13700.
2. Poor Airflow or Cooling Design: If your case lacks good airflow or the CPU cooler isn’t directing enough air to motherboard components, heat can build up.
3. Incorrect Sensor Readings: Some HP motherboards misreport high temperatures due to inaccurate sensor placement.
4. Thin or Inadequate Thermal Pads on VRMs: Some OEM motherboards use minimal cooling for VRMs, leading to overheating.

What You Can Do:

✔ Check VRM Temps with HWiNFO: If the VRMs are overheating, consider better cooling.
✔ Improve Case Airflow: Add intake/exhaust fans if possible.
✔ Check BIOS Updates: HP might have firmware updates to fix temp readings.
✔ Monitor for Performance Drops: If the system throttles or crashes, overheating could be an issue.

Should You Be Concerned?

• If performance is stable and no throttling/shutdowns occur, it’s not a major issue.
• If the system becomes unstable, additional cooling (better airflow or VRM heatsinks) is recommended.

Would you like help checking VRM temperatures or upgrading cooling? 🚀

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards, 

[Mimosyn]

I find the answer inadequate considering that the PC is a new one that has not been modified! I quote: "Possible causes:
VRM (voltage regulation module) heating: If the motherboard has weaker VRMs, they can heat up under load, especially when handling an i7-13700.
Poor airflow or cooling design: If your case does not have good airflow or the CPU cooler does not direct enough air to the motherboard components, heat can build up.
Incorrect sensor readings: Some HP motherboards incorrectly report high temperatures due to incorrect sensor placement.
Thin or inadequate thermal pads on VRMs: Some OEM motherboards use minimal cooling for VRMs, which leads to overheating." In other words, are you saying that you have put a NON-CONFORMING product on the market for sale with poor cooling?
The motherboard heats up not only in trivial old games with low graphics, but also when exporting a trivial 1080p 60fps video made (online) on the Vizzy website or a 1080p 60fps video export that is made from local video editing software. Until the end...what is the official maximum temperature of the HP 8B3C (U3E1) motherboards and why is it not specified on the dedicated page for this motherboard and in the PC manual? I for one think that in fact the INTEL drivers for the GPU are not properly optimized and overload the GPU and implicitly the motherboard! In conclusion, the subject has NOT been solved! I didn't pay for an HP PC to work with it in the fridge for optimal cooling! I won't return the PC, but I will most likely never buy HP products again because they are unsuitable products! HP you make me disappointed with this answer "If the system becomes unstable, additional cooling (better airflow or VRM heatsinks) is recommended."! 

[zoey7886]

@Mimosyn, Thank you for your response!

We're here to help you tackle that motherboard issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 

[Mimosyn]

I believe that I did not receive ANY HELP from HP, and instead of helping with anything, you started listing possible problems that had to be solved at the factory, not after I bought the PC! You did not even answer the question "what is the official maximum temperature of the HP 8B3C (U3E1) motherboards", I even had a dedicated topic, but you did not answer there either:  https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/motherboard-HP-8B3C-U3E1-maximu...    although you had the OBLIGATION to answer such a question if you still answered in the topic opened by me, I did not manufacture the motherboard so that I know the maximum temperature, it is your product! Also, you introduced me in private to tell me that the problem can be solved over the phone? Well, you did not answer simple questions and you tell me that colleagues help me over the phone? the optimization of GPU drivers is not done over the phone if this is the problem! THIS TOPIC IS UNRESOLVED! the same as the other one.