Desktop opens only with onscreen keyboard

[Subrarv24]

My desktop opens only with an on-screen keyboard when I have to enter the pin. My keyboard starts working only after I log in. My mouse is working fine.

[Sneha_01]

Hi @Subrarv24,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your desktop only opens with an on-screen keyboard and your physical keyboard starts working only after you log in, it suggests there might be an issue with the keyboard drivers or settings related to the login screen. Here are steps to troubleshoot and potentially resolve this issue:

**1. Check Keyboard Connection

• Wired Keyboard: Ensure the keyboard is properly connected to a USB port. Try different USB ports if available.
• Wireless Keyboard: If using a wireless keyboard, check the batteries and ensure the receiver is properly connected. Reconnect or replace batteries if needed.

**2. Check Keyboard Settings

• On-Screen Keyboard Activation: Make sure the on-screen keyboard is not set as a default input method or accessibility feature.
  • Go to Settings > Ease of Access > Keyboard and ensure the on-screen keyboard is turned off if you do not need it.

**3. Update or Reinstall Keyboard Drivers

• Device Manager:
  • Open Device Manager (right-click the Start menu and select Device Manager).
  • Find Keyboards, expand the section, right-click your keyboard, and select Update driver.
  • If updating doesn’t help, right-click the keyboard again, choose Uninstall device, and restart your computer. Windows will reinstall the drivers upon reboot.

**4. Check for Windows Updates

• Update System:
  • Go to Settings > Update & Security > Windows Update and check for updates.
  • Install any available updates, as they might include fixes for hardware compatibility issues.

**5. Perform a System File Check

• Command Prompt:
  • Open Command Prompt as an administrator (search for cmd in the Start menu, right-click it, and select Run as administrator).
  • Type sfc /scannow and press Enter. This command will check for and attempt to repair any corrupted system files.

**6. Check BIOS/UEFI Settings

• Restart and Enter BIOS/UEFI:
  • Restart your computer and enter the BIOS/UEFI settings (usually by pressing F2, F10, Delete, or Esc during startup).
  • Ensure that USB ports and keyboard settings are enabled.
  • Save changes and exit.

**7. Test Keyboard in Safe Mode

• Boot into Safe Mode:
  • Restart your computer and press F8 (or Shift + F8) during startup to access Safe Mode options. On newer systems, you might need to go through Settings > Update & Security > Recovery and select Restart now under Advanced startup.
  • Check if the keyboard works properly in Safe Mode. If it does, the issue might be with third-party software or drivers.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support