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HP Recommended
Microsoft Windows 10 (64-bit)

I have a desktop I am going to upgrade to a new one. Best Buy asks for current information which I don't know since the desk top is not working. I did get information off before it went down and have a Device number: 853D449B-27D2-4424-91D1-93C45EBF802A

1 REPLY 1
HP Recommended

The information you posted is of no help with identifying your PC's model number.

 

If you can find the serial number on the case, enter it in the search window at the link below, and it should provide a product number and model number/model series of the PC:

 

HP PartSurfer

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