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‎02-20-2021 02:04 PM - edited ‎02-20-2021 02:08 PM

HP Recommended
Product: HP Pavilion Gaming Desktop 690-0027nl
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have an HP Pavilion Gaming Desktop 690-0027nl bought the 19th of december 2019 with HP Care Pack till the 11th of december 2022, my question is if upgrading my ram with another 8gb DDR4 module for a total of 16gb dual channel (in the open slot on the motherboard) does void the warranty, in this case HP Care Pack. I really need to know cause I don't wanna wait 2 years to fast my performance, when I first bought this PC they told me I might upgrade it but they didn't talk about warranty so my question remains, I'm sorry for my english I'm Italian.

Thanks anyway.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2021 02:36 PM

HP Recommended

No.

 

As long as you don't damage the desktop PC while you are upgrading it the warranty is not voided.

 

I recommend installing two modules that are identical in all respects in order for the upgrade to work as expected.

 

Otherwise, you might find only one module being recognized as present or the PC not even booting to Windows


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2 REPLIES 2

‎02-20-2021 02:36 PM

HP Recommended

No.

 

As long as you don't damage the desktop PC while you are upgrading it the warranty is not voided.

 

I recommend installing two modules that are identical in all respects in order for the upgrade to work as expected.

 

Otherwise, you might find only one module being recognized as present or the PC not even booting to Windows


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎02-20-2021 02:47 PM

HP Recommended

Thank you so much, you've been really helpful, I'm gonna buy the same exact RAM module my desktop already has (which is a Samsung m378a1k43cb2-ctd 8gb 2666mhz) and I can't wait to upgrade, thanks again.

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