• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-24-2025 07:23 AM

HP Recommended

I opened my box of km200 wireless keyboard and mouse combo and didn't find the dongle in the box.

Category:
1 REPLY 1

‎02-28-2025 09:32 AM

HP Recommended

Hi @JasmeetDhami,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you have trouble with the keyboard and Mouse where you are not able to locate the receiver. The receiver will not be in the box, please remove the back of the mouse, and inside the battery compartment you will be able to see the receiver for the device to work.

to help with connecting the device to the Pc, please try the steps shared in the Link, this will help in solving the issue.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.