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‎07-29-2020 08:50 AM

HP Recommended
Product: HP All-in-One 20-c022
Operating System: Microsoft Windows 10 (64-bit)

I received an error messages below, when trying to "Finish" and export a slideshow and share it.  I used the Photos program/app on my HP Desktop All-in-One computer. The error message directs me to update Drivers. When I got to the HP website, there are many Drivers, Do I need to download and install of them, or specific ones. I do not know which Drivers it need to download and install. Error message follows:

 

Update your drivers to export video

We encountered an issue with your video driers and were unable to export your video.  Please install the latest drivers from your hardware manufacturer’s website and try again.

Here’s the error code, in case you need it. 0x887A0005

 

Thank you

1 REPLY 1

‎07-29-2020 09:32 AM

HP Recommended

Hi:

 

I believe that this is the latest graphics driver from the support page that you need for your PC...

 

Intel High-Definition (HD) Graphics Driver for BSW (Windows 10 v1607/ v1703 / v1709 / v1803):

 

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85398.exe

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