-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- Dvd cd bd not working properly

Create an account on the HP Community to personalize your profile and ask a question
08-27-2024
11:53 AM
- last edited on
09-02-2024
12:40 PM
by
JessikaV
My usb connected devices (2) will not play movies properly. The first device is a HP dvd-cd drive that does not play dvds. All that is displayed is confetti and garbled sound. The second device is a Mat**bleep**a bd-dvd-cd drive that will play bd discs but the sound is also garbled. It will also not play a dvd, again with the same results as the HP drive. I have tried several disc programs from “Any Dvd” to “Leawo Dvd/BD” players. All are supposedly for use with any of the movie discs we have. I have tested the discs on a separate system (an older HP with a BD drive installed internally) as well as a dvd player on the tv, and all will play well.
Both payers are set for Region 1.
Computer Model HP Laptop 17t-cn300
Product number: 767K9AV
13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
Edition Windows 11 Home
Version 23H2
Installed on 2/27/2024
OS build 22631.4037
Experience Windows Feature Experience Pack 1000.22700.1027.0
External HP DVD/CD drive.
Product number: F2B56AA
External Mat**bleep**a BD-CMB Drive UJ141AL USB
Is there a resolution for this problem? I have contacted both software providers and have not received any response that helped with this problem.
08-27-2024 06:53 PM
You need a software. External ODD (Optical Dics Drive) should come with a software to play DVD's and BD's (if applicable) because Windows Media player is not good enough to play.
You can use the following free Player, it will play nearly every video formats.
https://www.videolan.org/vlc/download-winrt.html
Note: It is very easy to use, but please use the following Guide
https://azbigmedia.com/lifestyle/consumer-news/how-to-use-vlc-media-player-a-beginners-guide/
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.