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ChrisThePCguy
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Message 1 of 5
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EX900 250GB SSD Warranty claim

HP Recommended
"HP SSD EX900 M.2 250GB"
Microsoft Windows 10 (64-bit)

Trying to get a warranty claim for this EX900 is like pulling teeth from an alien. Impossible because there are no aliens on Earth.

"HP SSD EX900 M.2 250GB", bought in December 2019, has 3 year warranty. It died, laptop won't POST, tried another machine, same thing. Tried it in a USB --> M.2 adapter, either locks up computer completely or computer never finds it.

Trying to add it to my account it just says...

____________________________________________________

HP EX900 M.2 250GB Solid State Drive

Error: We were unable to validate the serial number and add this product to your profile. Please visit your dashboard to add the product at another time. The contact options listed below are still valid.
_________________________________________________________________
Really? Can't validate the serial number even though when entering the serial number it shows you the correct SSD?
4 REPLIES 4
sandytechy20
HP Support Agent
HP Support Agent
32,906 25,460 1,685 1,896
Message 2 of 5
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HP Recommended

@ChrisThePCguy

 

Welcome to the HP support community.

 

I understand that you want to update the claim.

Refer to the steps mentioned in this HP document to update the warranty:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.

Sandytechy20
I am an HP Employee

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ChrisThePCguy
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Message 3 of 5
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Serial number doesn't work, so it then asks for serial number and part number. That also doesn't work.

Part number is 2YY43AA#ABC (I have tried with and without the '#ABC')

"HP was unable to find a match based on the information provided"

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sandytechy20
HP Support Agent
HP Support Agent
32,906 25,460 1,685 1,896
Message 4 of 5
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HP Recommended

@ChrisThePCguy

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.

Sandytechy20
I am an HP Employee

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ChrisThePCguy
Author
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Message 5 of 5
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  1. I was able to click the link
  2. Selected the country.
  3. Enter the serial of your device.
    1. Didn't find serial number so entered part number
    2. After entering part number it asked serial number and seemed to find it
  4. This didn't happen
  5. This didn't happen but it did show options
    1. HP Support community
    2. Phone (ended up doing this option and got a case number)
    3. Virtual Agent (Completely useless, why no real person chat?)
    4. HP Service Center Location (Useless for SSD)
  6. Case Number : [Personal Information Removed] (Can't call because I have no service at home)
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