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‎04-02-2024 09:04 PM

HP Recommended
Operating System: Microsoft Windows 11

I have a 500gb NVMe drive (EX900 M.2 500gb SSD) that will not work any more. It is about 2 years old and when I put it into another machine it says the drive is in read only mode and cannot be used. I have tried DiskPart to clean the drive and repartition it, it will not allow me to use it in any machine I try. The drive is dead. I did try to add it to my account here but it says it cannot find the serial number in the system. So I cannot seem to get support for it either...

 

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5 REPLIES 5

‎04-04-2024 10:17 AM - edited ‎04-04-2024 10:19 AM

HP Recommended

The EX900 M.2 500gb  does have a three year warranty.

 

I can ask a Moderator to help connect you to an appropriate warranty team to start a claim for repair.

 

Done!

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎04-04-2024 05:10 PM

HP Recommended

Thank you. I tried to submit a help request through the contact options but it won't allow me to since it will not accept the serial number for some reason...

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‎04-11-2024 05:55 PM

HP Recommended

I have still not been contacted by anyone. Is it normal for it to take this long?

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‎04-11-2024 06:33 PM

HP Recommended

I will ping the Moderation staff again.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎04-14-2024 11:31 AM

HP Recommended

Thank you.

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