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HP Recommended
HP SSD EX900 M.2 500GB
Microsoft Windows 11

How do I submit a warranty claim for a failed SSD?  The serial number is not recognized by the support page, which appears to be intended for systems.

2 REPLIES 2
HP Recommended

Hi @victorsu,

 

Welcome to the HP Support Community

 

I understand need help with your warranty getting updated on your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

  

Please refer to this document: HP PCs, printers - Dispute a warranty status


Check your warranty or service status

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
HP Recommended

Thank you for your response.  I cannot access the warranty dispute page because my serial number is not in the same format that the page expects.  I receive the attached error message.Screenshot 2024-02-16 101130.png

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