EX900 Warranty Claim

[anthonytdavies]

Hi,

As with everyone else trying to make an RMA claim with an EX900 the "Check warranty status" feature of the support portal fails.

How can I get an RMA on this piece of hardware? Device has gone readonly and fails SMART checks. Was pruchased 2020/04/21 and has minimum 3 year warranty.

[Rainbow23]

Hi @anthonytdavies,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP product.

I suggest that you contact HP Service Center in your location from this web link.
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

[anthonytdavies]

I am in Australia and that link doesn't have it as a listed Country/Region.

I can't add the device by serial to my support account so I can get access to support contact details.

[Anand_Andy]

Hi @anthonytdavies,

Welcome to the HP Support Community

I understand you are facing a warranty claim issue with your HP Part. Not to worry I will help you to get a resolution to resolve the issue.

I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!