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HP Recommended

Hi All-

 

I recently purchased an EliteDesk 800 G5 Mini with the i5-9500T. The system is running Windows 11 and has the latest drivers installed from HP for the iGPU.  Here's the issue, I have a Dell U4919DW monitor (standard resolution is 5120 x 1440 @ 60 Hz).

 

When connected to one of the DisplayPorts, I get random black screens every few seconds and occasionally get glitches when playing content on YouTube or even scrolling through Twitter.

 

I have tried:

  • Multiple DisplayPort cables - all exhibit the same issue
  • Lower refresh rates over DisplayPort - same issue
  • Lower resolutions over DisplayPort - same issue
  • I have connected other computers via DisplayPort to the monitor and it operates fine
  • DP -> HDMI adapter but all I can get is 1920*1440

I'm at my wit's end here. How do I get this computer to reliably run at 5120 x 1440 @ 60 Hz over DisplayPort? Any ideas here? Do I have a faulty unit?

2 REPLIES 2
HP Recommended

As a follow up, because DP -> HDMI is working fine, is there an active adapter that will give me 5120 x 1440?

HP Recommended

Thanks for the suggestion, I have tried fresh installs of the HP driver, Windows driver, and Intel driver. All exhibit the same issues.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.