Envy TE01 overheating, shutting down

[sporter97]

Envy TE01 overheating and locking up.  Won't "wake" with mouse or keyboard.  Power button is lit/on, but will not wake with brief press.  Only option is to hold power button down and do a hard restart. 

I have sufficient space in front of and behind computer, with 1 inch from left side of computer (where there is an air inlet to a cabinet wall).  The top of the computer was REALLY hot during this last shutdown before I posted.  I did not notice anything hot before this.  When trying to restart it, it would boot for 5 seconds, then shutdown again.  After 10 minute wait for cool down, it did start up.

I checked all settings for USB and power to allow to wake, always powered, etc.  Wired mouse wouldn't start it either.  USB Printer, 2 hard drives, USB mouse/keyboard, usb speakers, usb camera connected.  I removed all USB cables expect wireless dongle for mouse/keyboard.  

Quick BIOS checks showed everything, including fans, were working correctly.

Any other ideas would be appreciated.

Windows 11 Pro 24H2 up-to-date as of 4/4/25

OS Name Microsoft Windows 11 Pro
Version 10.0.26100 Build 26100
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer HP
System Model HP ENVY TE01-5176C
System Type x64-based PC
System SKU 9Y8J4AA#ABA
Processor Intel(R) Core(TM) i7-14700, 2100 Mhz, 20 Core(s), 28 Logical Processor(s)
BIOS Version/Date AMI F.33, 9/23/2024
SMBIOS Version 3.6
Embedded Controller Version 21.06
BIOS Mode UEFI

[Garp_senchau]

@sporter97, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

1. Overheating

Use compressed air to blow out dust from fans and vents.

Make sure the PC isn’t too close to the wall and there’s plenty of space for air to flow.

2. Power Supply

Plug your PC into a different outlet to rule out power issues.

If you can, try a different power supply to see if it fixes the problem.

3. BIOS and Settings

Try resetting BIOS settings to default in case there’s a misconfiguration.

Go to Control Panel > Power Options and uncheck Fast Startup.

Also, refer to this guide: HP Notebook PCs - Reduce heat inside the laptop to prevent overheating in Windows | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[sporter97]

Thank you for responding Garp. 

- I have all the latest updates, including BIOS.  

- This computer is 3 months old and in a isolated environment free from most dust and pet hair.  There is nothing to blow out of vents.

- UPDATE - I noticed the temps (via HWMonitor) of the CPU (Intel i7 14700) got to **100 deg C** while the computer was "sleeping".  Shortly after waking it up, it cooled down to 41 deg C.

Any idea why my computer might be overheating, of all times, during Sleep mode?

[Garp_senchau]

Hey @sporter97, 

Thank you for your response

It sounds like something unusual is going on with your system, especially since your CPU hit 100°C while it was supposed to be in a low-power "sleep" mode. Here are a few potential causes to consider:

Even though your computer is in sleep mode, some apps or processes might still be working in the background, making the CPU work harder and get hot.

After waking your PC up, open Task Manager (press Ctrl + Shift + Esc) and check if any programs are using a lot of CPU. If they are, try closing them.

Sometimes, Windows doesn’t really put the computer to sleep properly. It might still keep the CPU running, causing heat.

Go to Control Panel > Power Options, and make sure you're using the Balanced power plan (not High Performance).

Windows has a feature called Fast Startup that can cause issues with sleep mode. It might not let your computer enter a proper sleep state.

Go to Control Panel > Power Options > Choose what the power buttons do, and turn off Fast Startup.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,