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‎01-07-2023 12:51 AM

HP Recommended
Operating System: Microsoft Windows 11

Has anyone else notice that the specs on the Erica5 motherboard state a socket type of LGA 1200?    That's a bit odd since the LGA 1200 is an Intel socket and Erica5 as best I can tell is for AMD Ryzen.  At least that's what the rest of the Erica5 specs would lead one to believe.   https://support.hp.com/us-en/product/hp-pavilion-desktop-pc-tp01-2000a/2100367768/model/2100367779/d...

 

Can someone get HP to fix this and let us know what the real specs are for Erica5?

Category:
3 REPLIES 3

‎01-07-2023 03:30 AM - edited ‎01-07-2023 03:37 AM

HP Recommended

hi

this type of problem is recurring.
just use the support page option FeedBack

https://support.hp.com/us-en/product/hp-pavilion-desktop-pc-tp01-2000a/2100367768/model/2100367779/d...

I keep reporting this type of problem.

chipset B550A

impossible indeed

CPU Socket
AM4

https://www.amd.com/en/product/10206

and it is generally well managed on sales sites

https://www.ebay.com/itm/155010277090

erica 2

http://www.ascendtech.us/hp-m01-f0024-motherboard-l56021-002_i_mbdskhl56021602.aspx

 

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‎01-07-2023 11:45 AM

HP Recommended

Thanks for the reply, confirmation and pointing out the "feedback" button.  Unfortunately when I click on your link I see this feedback button, but it doesn't work for me.  The other two buttons work fine but the feedback button does nothing.  😞

 

eccoing_1-1673117074583.png

 

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‎01-08-2023 01:22 AM

HP Recommended

try another browser
otherwise, when I open the support page, I regularly have another window

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Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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