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- HP Community
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- Error message: For full performance, connect a higher capac...

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02-19-2021 06:56 AM
Hello
we are here in the desktop section.
Obviously, this post is for a laptop?
So what is the model of the latter, how when does this message occur?
Have you replaced the charger, or is it with the original one?
Still guaranteed?
Hello
this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer
HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop:
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
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02-19-2021 08:39 AM
@Promethee - Thank you.
The Spectre Notebook model no :13-ac013dx ProdID Z4Z20UA#ABA
HP Charger TPN-LA06 model#: 918338-001 HP Spare: 860210-850
The error message pops up when I use the notebook plugged in.
It is the original charger and is no longer guaranteed.
02-19-2021 08:56 AM
In this case it may be damaged!
unless this is a problem after a windows update ..
Difficult to say / confirm (unless you reinstall the computer in a previous version of windows)
If you need the adapter, you can search with the part number, directly with HP partners, or with a search engine
860210-850 Part is not orderable in the HP Parts Store.
AC power adapter (45W, wall mount) - 3-wire, with USB type-C connector, nPFC
https://parts.hp.com/hpparts/Default.aspx?mscssid=4EAAA52E0B904D0ABAE5167AA36570A0
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Desktop-Knowledge-Base
Windows 11 22h2 inside , user
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