Error message on update? Hewlett-Packard - USB - 12/12/2014 12:00:00 AM - 35.0.56.52825

[Coops1961]

The error message below is on my PC since I bought it in 2024 but the date of the update is 2014?

How can I get rid of this as it affects my updates?

I spoke to Microsoft who messed the whole system up and I had to have Windows 11 re installed.

Hewlett-Packard - USB - 12/12/2014 12:00:00 AM - 35.0.56.52825

Install error - 0x80070103

[Kuroi_Kenshi]

Hi @Coops1961,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Coops1961]

Hi Thank you for your interest I am using a HP desktop device with Windows 11. The device was only purchased in Oct last year and set up in December 24. 

Kind Regards

[Kuroi_Kenshi]

Hi @Coops1961,

Thank you for the response.

Could you please provide the exact model name of your HP desktop? You can find it on a label at the back or bottom of your device. It should look something like "HP Pavilion TP01-2000" or "HP EliteDesk 800 G6".

Looking forward to your response!

Best regards,

[Coops1961]

Its a

HP All-in-One Desktop PC 22-dg0000i (8L0E5AV)

Thank you 

[Kuroi_Kenshi]

Hi @Coops1961,

Thank you for the response.

To resolve the install error - 0x80070103 associated with your HP All-in-One Desktop PC 22-dg0000i, follow these steps:

Uninstall the Problematic Driver:

• Open Device Manager by searching for it in the Windows search bar.
• Locate the problematic driver, usually under the USB section.
• Right-click on the driver and select Uninstall.

Download and Install the Latest Driver:

• Visit the HP Support website.
• Enter your PC model (HP All-in-One Desktop PC 22-dg0000i) in the search bar.
• Navigate to the drivers and downloads section.
• Download the latest USB drivers for your PC.
• Install the downloaded drivers.

Update Windows:

• Open Settings by pressing Windows + I.
• Navigate to Update & Security.
• Click Check for updates.
• Install any pending updates.

Use Windows Troubleshooter:

• Open Settings.
• Go to Update & Security.
• Select Troubleshoot.
• Run the Windows Update Troubleshooter.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Coops1961]

Hi Kuroi

I do not know what one is the problem under Device Manager USB controllers there are 11 subs

There is also 2 subs under USB devices.

Please advise

Kind Regards

Graham 

[Kuroi_Kenshi]

Hi @Coops1961,

Thanks for your follow-up! 

No worries, I’ll guide you through this step-by-step to identify and resolve the issue with the HP USB update from 2014 that's blocking Windows updates with error 0x80070103.

Identify the Problematic USB Driver

Since it’s not clear which of the USB controllers is at fault, let's isolate it more easily.

Open Device Manager

Press Windows + X → Select Device Manager

Expand these sections:

Universal Serial Bus controllers

Universal Serial Bus devices

Look for any driver names starting with "HP" or showing a yellow warning icon ⚠️.

Tip: You can also right-click each item → Properties → Driver tab, and check if the Driver Provider is "Hewlett-Packard" and the Driver Version is 35.0.56.52825.

Uninstall the Faulty Driver

Once identified:

Right-click on the suspected device > Uninstall device

If there's a checkbox to “Delete the driver software for this device”, check it before uninstalling.

Restart your PC after uninstalling.

Hide the Driver Update from Windows

To stop Windows Update from offering that same outdated driver again:

Download Microsoft’s official tool:
Show or Hide Updates troubleshooter

Run the tool and select "Hide updates"

Look for Hewlett-Packard - USB - 12/12/2014... in the list

Select it and click Next to hide it from future Windows Updates

Manually Install HP USB Drivers (If Needed)

You can also download the latest USB drivers directly from the HP website:

Go to: HP Software & Driver Downloads

Enter your model: HP All-in-One Desktop PC 22-dg0000i

Download and install any available Chipset or USB drivers

Let me know how it goes after these steps, Graham. You’re doing great so far, I’ll stick with you until this is fully resolved. 👍😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Warm regards,

[Coops1961]

Hi

I tried what you asked and there is Nothing with HP except the printer. 

Nothing anywhere I can see like 35.0.56.52825

Please advise

Kind Regards

Graham 

[Kuroi_Kenshi]

Hi @Coops1961,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,