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cjdp
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Solved!

External HHD connected to HP Envy with SATA-USB won't run

HP Recommended
HP ENVY Desktop PC TE01-0000i
Microsoft Windows 10 (64-bit)

Removed HHD from previous HP Pavilion pc (running good, can hear it hum in Pavilion ) connected to replacement / new HP Envy with SATA-USB - HHD won't run. Does not show in disk management nor does it run (no sound of disk running)

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Prométhée
Level 16
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Message 4 of 5
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Hello

this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

 

""Removed HHD from previous HP Pavilion pc (running good, can hear it hum in Pavilion )""

Ok, but your computer boots with the original HDD, right?
Or do you just think the HDD is working?
If it does not work in usb, try internally, if you have a free sata slot, with power connector!

if that doesn't work either your HDD is probably HS

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

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Desktop-Knowledge-Base





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Grzwacz
Level 12
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Message 2 of 5
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Hi,

 

I would look at the SATA to USB adapter you are using if the HDD worked correctly when it was installed internally in the Pavilion.

 

Try all available USB ports on the new PC. Try the existing SATA to USB adapter on a different PC if possible.

 

Regards

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cjdp
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Tried different connector cables, all okay. next will next try with a laptop vs desktop. also other ports on new pc.

thx

 

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Prométhée
Level 16
9,609 9,467 973 3,382
Message 4 of 5
Flag Post
HP Recommended

 

Hello

this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

 

""Removed HHD from previous HP Pavilion pc (running good, can hear it hum in Pavilion )""

Ok, but your computer boots with the original HDD, right?
Or do you just think the HDD is working?
If it does not work in usb, try internally, if you have a free sata slot, with power connector!

if that doesn't work either your HDD is probably HS

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 
Desktop-Knowledge-Base





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cjdp
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Message 5 of 5
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Writing it off - ssd's henceforth

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