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Solved!
External HHD connected to HP Envy with SATA-USB won't run
02-15-2021 04:00 PM

Removed HHD from previous HP Pavilion pc (running good, can hear it hum in Pavilion ) connected to replacement / new HP Envy with SATA-USB - HHD won't run. Does not show in disk management nor does it run (no sound of disk running)
Solved! Go to Solution.
Accepted Solutions
02-16-2021 10:56 AM

Hello
this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer
HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
""Removed HHD from previous HP Pavilion pc (running good, can hear it hum in Pavilion )""
Ok, but your computer boots with the original HDD, right?
Or do you just think the HDD is working?
If it does not work in usb, try internally, if you have a free sata slot, with power connector!
if that doesn't work either your HDD is probably HS
Please remember to mark the answers this can help other users
was this reply helpful , or just say "thank you " ? Click on the yes button
02-15-2021 04:48 PM

Hi,
I would look at the SATA to USB adapter you are using if the HDD worked correctly when it was installed internally in the Pavilion.
Try all available USB ports on the new PC. Try the existing SATA to USB adapter on a different PC if possible.
Regards
02-16-2021 10:56 AM

Hello
this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer
HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
""Removed HHD from previous HP Pavilion pc (running good, can hear it hum in Pavilion )""
Ok, but your computer boots with the original HDD, right?
Or do you just think the HDD is working?
If it does not work in usb, try internally, if you have a free sata slot, with power connector!
if that doesn't work either your HDD is probably HS
Please remember to mark the answers this can help other users
was this reply helpful , or just say "thank you " ? Click on the yes button

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