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‎01-09-2020 12:34 PM - edited ‎01-09-2020 12:44 PM

HP Recommended
Product: HP PD1000A
Operating System: Microsoft Windows 7 (64-bit)

Hi, i bought this HP PD1000A external disk some time ago, i used to save pictures, videos and many things, now i need space on my pc, so i connected it, and windows tried to install the drivers but failed, so i tried to find the drivers manually but could not find them anywhere i tried to install generic drivers but didn't worked neither. It shows up in the Device Manager like 'SYMWAVE SES USB Device' with a yellow sign. I've tried some CMD commands too but nothing. The disk is not damaged. Also when i touch the external disk is warm and working but the white light doesn't turn on. I'm on windows 7 64bits. Idk what else to do, i have important stuff in this disk, so formatting is not an option and i can't even do that cause my pc doesn't recognize it,  please help! 

 

This is the product,

https://support.hp.com/us-en/product/HP-SimpleSave-Portable-Hard-Drives/4023081/model/5074611?jumpid...

1 person had the same question
1 REPLY 1

‎01-09-2020 03:37 PM

HP Recommended

@DAIKII,

The Simple Save product line is discontinued and unsupported by HP.

This software and driver package might work. IF it does, please report back.

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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