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HP Recommended
HP Notebook - 17-bs061st
Microsoft Windows 11

Help windows 11 crashed and now it says it can't find my os. I've gotten a different error everything I try to boot back on. First drive Q couldn't be found(I have no drive Q) then short  DST, now  long DST and Failure ID: QC2AJ3-8NBC67-GXGGRG-61C603. I can't get into advance start up or troubleshooting.  Only the Hp PC  diagnostics UEFI

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Cosmogirl360,

 

Welcome to our HP community forum!

 

The error ID code on your HP Notebook 17-bs061st (1KV34UA) means this:

 

NonSequitur777_0-1721244188937.png

 

It appears that your primary (boot) drive developed a critical error and needs to be replaced.  As the message says, please back up your personal files (if you can) to a flash drive or external hard drive as soon as you can.

 

Kind Regards,

 

NonSequitur777


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1 REPLY 1
HP Recommended

@Cosmogirl360,

 

Welcome to our HP community forum!

 

The error ID code on your HP Notebook 17-bs061st (1KV34UA) means this:

 

NonSequitur777_0-1721244188937.png

 

It appears that your primary (boot) drive developed a critical error and needs to be replaced.  As the message says, please back up your personal files (if you can) to a flash drive or external hard drive as soon as you can.

 

Kind Regards,

 

NonSequitur777


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