Face Recognition gone!!

[ElReg13]

Since the last update Face Recognition says Hello and my name, and then immediately asks for a password.

In other words no more face recognition !!

[Jerry_57]

Hi @ElReg13,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your Windows Hello Face Recognition is not working after a recent update. There are a few troubleshooting steps you can follow to resolve the issue:
 

Uninstall and Reinstall the IR Camera Driver:
 

• Open Device Manager by searching for it in the Start menu.
   
• Double-click Imaging devices, right-click the IR camera, and select Uninstall device.
   
• Check Delete the driver software for this device, and click Uninstall.
   
• Visit the HP Customer Support - Software and Driver Downloads to download and install the latest driver for your IR camera.
   
• Restart your PC and check if Face Recognition works.

Remove Face Recognition and PIN Settings:
 

• Open Settings, and click Accounts.
   
• Navigate to Sign-in options.
   
• Under Windows Hello Face, click Remove.
   
• Under PIN, click Remove and confirm.
   
• Re-set up the Face Recognition and PIN.

Clear the Trusted Platform Module (TPM):
 

• Be cautious, as this might lead to data loss. Back up your data first.
   
• Disable any apps and features using TPM, like BitLocker.
   
• Restart and access the BIOS Setup by pressing F10 during startup.
   
• Under Security, disable features like Intel SGX and Intel TXT if available.
   
• Clear TPM using the TPM management tool by typing tpm.msc in Run.
   
• Restart and follow the on-screen prompts to clear TPM.

Re-add PIN and Set up Face Recognition:
 

• Return to Settings > Accounts > Sign-in options.
   
• Add a new PIN, then under Windows Hello Face, click Set up.
   
• Follow the on-screen instructions to set up face recognition again.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support