Face recognition for Windows Hello fails to complete

[Mufadda]

I encountered a problem with setting up face recognition for Windows Hello where the setup process fails to complete?

[sandytechy20]

@Mufadda

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand the facial recognition doesn't work after the recent update was installed,

I've found the cause and resolution for your concern, please go through the below information:

Cause:

The following Group Policy setting does not currently allow log-on or sign-on through facial recognition:

Computer Configuration / Local Policies / Security Options

Interactive logon: Do not display last user name: Enable

By default, this Group Policy setting is disabled.

Resolution

To resolve this issue, change this setting to Disabled, or wait for the anniversary update of Windows 10.

Here's an article from Microsoft with the details you need: Click here

If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help.

Good Luck.

[Mufadda]

Thanks, But Unfortunately Group Policy is not available in the Windows 10 Home edition

[sandytechy20 · Accepted solution]

@Mufadda

Thanks for the reply.

I appreciate your time and effort.

I understand the issue better now.

Follow the below steps to fix this issue.

1.         Download the RGB Camera firmware update tool from hp.com (sp81543.exe).  

2.         Run the firmware update tool on the PC connected to the monitor.  

3.         In Desktop mode, right-click on the Windows Menu (lower left corner of screen) and select Device Manager.  

4.         Expand Imaging Devices.  

5.         Right-click HP HD Camera (or similar device), and select Remove.  

6.         Reboot the PC. 

Then, Disable Windows Hello and the run the Hello setup again

1.         Select Settings > Account > Sign-in Options > Face Recognition then click the Remove button.  

2.         Select Settings > Account > Sign-in Options > Windows Hello > Face, then click the Setup button.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.

[Mufadda]

it worked like a charm, I appreciate your help, Thanks

[sandytechy20]

@Mufadda

Thanks for writing back to us.

Good to know that issue is resolved.

Feel free to contact us in future if you need nay assistance.

Cheers.