Failed CDDVDRW drive (SH-216DB) on my Pavilion 500

[1947Peter]

The SH-216DB CDDVDRW drive on my Pavilion 500 desktop makes loud banging/grinding noises, and usually fails to read a disk. Is there a suitable new onboard replacement at a reasonable price, or is it easier/cheaper to buy an external optical drive?

Thank you.

[A4Apollo]

Hey there! @1947Peter, Welcome to HP forums.

Don't worry I'd to help you out. Please answer the few questions below, in order to assist you better.

Did you make any software or hardware changes on your PC?

Is the CD\DVD drive listed in the device manager?

Have you tried checking with different CD\DVD's?

Please share the product number of your PC to assist you better.

Excellent description and a great diagnosis done. It is greatly appreciated.

If the DVD drive is listed in device manager try the steps recommended below.

Please try the steps below.

Click Start on the Left Bottom of the Screen.
Click Start Search
Type “regedit” and Hit Enter
On the Left hand Pane you can find H-Key-Local Machine.
On the Left side of H-Key-Local Machine you can find “>” sign Click on that “>” Sign.
You can find “System”, just click on beside its “>” sign.
Where you can find “Current Control Set”, just click on beside its “>” sign.
Where you can find “Control”, just click on beside on its “>” sign.
Where you can find “Class”, just click on beside on its “>” sign.
Please look for “{4D36E965-E325-11CE-BFC1-08002BE10318}”, just click on it(Not on the arrow beside it)
In the right side of the pane you can find ‘Upper Filter’
Please select ‘Upper Filter’and delete it.
Then choose the Lower filter and delete it.

Also, Uninstall the CD/DVD drivers from device manager.

Hold Windows key + Letter R key.

Run dialog box would open type devmgmt.msc

Device manager window will open.

Expand CD/DVD from the list.

Right click on the DVD drive click uninstall.

Restart your PC and check if the DVD drive is ejecting by itself.

Try reseating the DVD drive as last resort.

If the issue still persists after trying out the steps it is a hardware issue with the optical drive, please replace the faulty optical drive on your PC.

Please contact HP phone support for service options. Click Here

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[1947Peter]

Thanks for the suggestions, but I'm pretty sure it is a hardware failure.

[A4Apollo]

@1947Peter, Thanks for your prompt response and time.

I appreciate your efforts for writing back to us.

I'm sorry to know the steps recommended didn't work for you.

Please contact HP support for service options.

Have a pleasant day ahead!

Take Care! 🙂

[TheOldMan · Accepted solution]

In looking at the specs on that drive, it appears to be a regular SATA DVD/CD 5.25" drive.  There appears to many choices available, depending on your preferences.

https://www.amazon.com/Best-Sellers-Electronics-Internal-DVD-Drives/zgbs/electronics/172480