• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-17-2024 09:29 AM

HP Recommended
Product: HP Pavilion x360 - 14m-dh1003dx
Operating System: Microsoft Windows 11

Ran a Drag and Drop Test on 2 different Mouses. It would not Drag and Drop Right to Left. They work fine on my desktop. It's not the mouses. 

 

Failure ID: 9TXX23-000C2D-GXGKGK-G1X013

 

Category:
3 REPLIES 3

‎03-18-2024 10:18 AM

HP Recommended

To see what the code means, please fill in the form on the linked screen:


https://support.hp.com/us-en/contact/diag



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎03-19-2024 01:15 PM

HP Recommended

SSBlake_0-1710875676569.png

I did try different mouses though and came up with the same thing. I can't find any additional information on where to go from here anywhere

Was this reply helpful? Yes No

‎03-19-2024 01:17 PM

HP Recommended

Are these mice wireless or wired? Were either connected when you ran the test?



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.