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07-19-2025 01:50 PM - edited 07-19-2025 01:54 PM
I recently bought an hpnpendrive tried to install ventoy to make it multiple boot os drive . But when I try to install it. It won't successfully install. Even a cheap pendrive can handle it. And the name of the pendrive is vendor co from inside is it real product or not.
There is no serial number anywhere .
And I can't use the pendrive properly.
The store is hp authorised but how can they sell a cheap quality duplicate pendrive.
07-22-2025 11:25 AM
@Retroboy06, Welcome to HP Support Community,
Thank you for reaching out, and I’m truly sorry to hear about the difficulties you've experienced with your USB flash drive.
At HP, we are committed to providing our customers with high-quality, reliable products.
Please note the following:
Authenticity Concerns: HP-branded USB drives should display HP branding both physically and digitally.
Serial Number: All genuine HP USB drives should have a serial number
Performance Issues: HP USB drives go through rigorous quality control and compatibility testing.
For further assistance, we recommend visiting your nearest HP Authorized Service Center for personalized assistance. They can provide one-on-one help to fix the problem.
Note: There might be a nominal charge for the service they provide.
HP® Service Center Locator - India | HP® Support
Take care and have a good day.
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Regards,
Garp_Senchau
I am an HP Employee