Faulty HP Slim Deaktop

[Cecilcat]

I bought a HP Slim Desktop model 290-p0043w, on Sept 14, 2019.  Spent 3 hours yesterday with tech support having remote access because the pc kept freezing. Now this morning I can’t even open a browser. For the last 30 minutes there has been a blank white screen with a spinning blue circle. There is nothing at all in the system tray. Only thing I can do is bring up the task manager and close Google Chrome, which is what i was trying unsuccessfully to open. Microsoft Edge won’t open, either, but the screen doesn’t go white, just get the spinning circle.

Until yesterday the disc drive didn’t work. Now i can put a disk in, bring up File Explorer and see the disk contents but when i try to open files on the disk, “File Explorer is not responding”.

HP Support Assistant won’t even open! Gives me error message: “File system error (-2018374627).”

Your tech support person has completely ruined this machine.

After spending 10 minutes typing this on my phone, the pc is now responding. According to a google search, the system error indicates a disk problem. I really do want a refumd

[Kumar0307]

Apologies for the inconvenience caused. I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).