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NoMotherToHelp
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Message 1 of 2
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Faulty Motherboard; 1 year old HP Envy Desktop

HP Recommended
Envy All in One Desktop
Microsoft Windows 10 (64-bit)

I just sent in my HP Envy All in One to Best Buy to see what the issue(s) are. I received word that it is due to a faulty motherboard; the computer will not turn on at all, though power does appear to be connecting. This device is barely over 1 years old since date of purchase: 1 year 1 month. 

 

The warranty just expired last month — I had several issues before: sound driver, Bluetooth connections, random shutdowns.

 

I feel I received a faulty device, and I do not see anyway to get in touch with HP to solve this issue. As, after only one year of use the device is now completely inoperable due to a hardware issue, I feel scammed at this point. 

 

What can I do? 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@NoMotherToHelp

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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