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HP Recommended
hp envy 23-d030 touch smart all-in-one desktop
Microsoft Windows 10 (64-bit)

Windows continually tries to update and fails with these error msgs: Update for Windows 10 Version 1703 for x64-based Systems (KB4033631) - Error 0x80073712 and 2018-04  Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4093107) - Error 0x80073712. What is the fix?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@kp67

 

This series was introduced in mid to late 2012.

 

Unfortunately, there is no fix.  :Crying:

 

The system is not on the list of HP products tested for Windows 10:

HP Products Tested with Windows 10

 

There are no Windows 10 HP Drivers / Software for this system:

HP ENVY 23-d030 TouchSmart All-in-One Desktop PC

 

The HP Drivers / Software provide the "backbone" to the Windows infrastructure.  This includes things like your BIOS, the network, button control, recognition of the hardware.

 

Although there was an initial push by Microsoft to get "everyone" onto Windows 10, over time computers that are not compatible with the latest Windows 10 Updates are no longer able to update.

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@kp67

 

This series was introduced in mid to late 2012.

 

Unfortunately, there is no fix.  :Crying:

 

The system is not on the list of HP products tested for Windows 10:

HP Products Tested with Windows 10

 

There are no Windows 10 HP Drivers / Software for this system:

HP ENVY 23-d030 TouchSmart All-in-One Desktop PC

 

The HP Drivers / Software provide the "backbone" to the Windows infrastructure.  This includes things like your BIOS, the network, button control, recognition of the hardware.

 

Although there was an initial push by Microsoft to get "everyone" onto Windows 10, over time computers that are not compatible with the latest Windows 10 Updates are no longer able to update.

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.