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‎12-11-2023 12:28 PM - edited ‎12-13-2023 02:27 PM

HP Recommended
Product: HP EliteDesk 800 G2 Small Form Factor PC
Operating System: Microsoft Windows 10 (64-bit)

Feature update to Windows 10, version 22H2 cannot update due to being locked out of the HP section of my hard drive.  how do i go about to un lock this section so windows can update into it

my windows home Ver 1709   OS Build 16299.15

Category:
2 REPLIES 2

‎12-12-2023 09:19 AM

HP Recommended

since you fail to state the exact error message, and the computer model number and you current OS build

 

all i can recommend is a OS restore using the HP cloud restore image for newer HP systems that includes all necessary drivers for the listed models, or download a current Win 10 image install and then install drivers for your model from the hp support web page for your model system

 

https://support.hp.com/us-en/document/ish_4511095-4511141-16

 

https://ftp.hp.com/pub/caps-softpaq/CloudRecovery/crsupportedplatform.html

 

https://www.microsoft.com/en-us/software-download/windows10

 

 

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‎12-13-2023 02:16 PM - edited ‎12-14-2023 10:59 AM

HP Recommended

Hi,  My pc is,  HP Elite Desk 800 G2 SFF AES08210038 SN: MXL62829PM

os WIN 10 HOME Ver: 1709   OS Build 10.016299.15

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