Filing A Complaint

[jsnyde7777]

I purchased a warranty from HP, only to be told later that it was invalid and subsequently refunded. I sent in my Omen desktop for repair, clearly requesting a motherboard replacement due to a faulty PCIe slot. Instead, the service center replaced the graphics card. The card was removed on the day of arrival, which suggests it was defective out of the box.

When the desktop was returned, it arrived damaged. It had not been properly packaged, and the case was visibly bent. I’ve made repeated attempts to contact support and have received no meaningful assistance. I’ve since shipped the PC back again and requested to speak with someone in escalations, but every request has been ignored.

This is a high-end, expensive Omen desktop, and the lack of support has been incredibly frustrating. I’ve called more times than I can count and still have no resolution.

[Kuroi_Kenshi]

Hi @jsnyde7777,

Welcome to the HP Support Community! 

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

First Name:

Last Name:

Serial Number:

Product ID:

Contact number:

Full Address:

Country:

Pincode:

Email:

Best Time to reach: 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you get back up and running! 

Best regards,