Find recovery key with pc that has a replaced motherboard

[DLT_Help]

• How can I get a recovery key on my hp all in one 24-CR0120 PC with a new .motherboard installed?

[Hawks_Eye]

Hi @DLT_Help 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

If you've installed a new motherboard on your HP All-in-One Desktop PC 24-cr0000a and need a recovery key, here are some steps to help you retrieve it:

Check Your Microsoft Account:

If BitLocker encryption was enabled, the recovery key is often stored in your Microsoft account. Log in to Microsoft's BitLocker Recovery Key page to check for the key.

Reinstall Windows: In this case, we have to reload the Windows from the scratch.

First, we need to download the Windows image onto a 32GB or 64GB USB flash drive (Flash drive only, memory cards and USB hard drives are not supported; It has to be 32GB or 64B only)

You can download the Windows image through the 'HP Cloud Recovery App', which can be downloaded from the Windows Store.

Refer to Step 2 on the link below:

And follow Step 4 to reload Windows from the newly created USB recovery media.

https://support.hp.com/us-en/document/ish_9223491-9126662-16

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye