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‎01-21-2020 09:07 AM

HP Recommended
Product: HP-AIO-02196
Operating System: Microsoft Windows 10 (64-bit)

I bought this all in one refurbished and from the beginning, the display has randomly gone dark.  At first, it just lasted a few seconds and came right back. Eventually, I would have to put the system to sleep via my other monitor and let it sit for a few then fire it back up. The machine stays on, it's just the display that's out. After some initial research, I felt it was a capacitor issue but my techie felt it was software related. We did a reset and the problem persisted. We decided to just replace the whole motherboard. Problem is, we can't find another one. HP wanted over $600 to replace it. I only paid $700 for the machine. It's a great machine but I can't justify that kind of money for the repair. I've already bought a new laptop directly from HP this time...with the extended warranty...but I'd love to be able to use this one, too. Any ideas?  The part number is 797425-602.

Thanks in advance 🙂

Kelly

4 REPLIES 4

‎01-21-2020 09:10 PM

HP Recommended

@ibekelly

Is this it?   

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎01-22-2020 04:52 AM

HP Recommended

Nope. That's the 001/601. I need the 002/602.

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‎01-22-2020 04:54 PM

HP Recommended

@ibekelly,

Sorry.  Found a 602    

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎01-25-2020 11:44 AM

HP Recommended

Nope 

Screenshot_20200125-134142_Outlook.jpg

 

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