Fix for Intel’s crashing 13th and 14th Gen Raptor Lake CPUs

[Kaskadeur]

I recently had the CPU replaced by HP Support most liekely due to Intel’s crashing 13th and 14th Gen Raptor Lake CPUs:

There is no fix for Intel’s crashing 13th and 14th Gen CPUs — any damage is permanent - The Verge
Intel’s crashing 13th and 14th Gen Raptor Lake CPUs: all the news and updates - The Verge
Intel’s crashing 13th and 14th Gen CPUs get two additional years of warranty coverage - The Verge

Now that the information is out there I stuggle to use my HP Omen Gaming PC, even as I have extended Care for two more years. Last time my device returend after a weeks in support, the case was slightly damaged 😞

My question is, when respective fixes will be released by HP and are there any settings HP can recomment to avoid killing the CPU again in the meantime?

Thanks in advance.

[BeemerBiker]

My understanding of the problem is it's over voltage on the CPU when it's in turbo mode. Do not allow the cpu to run in turbo mode and you should have no problem.  Hopefully the microcode fix for overvoltage will get into a new version of the bios

Enter the phrase 'edit power plan' in the window search box
Then select the 'Advanced' tab

To keep the CPU from overheating , consider
using %99 instead of %100.  This prevents turbo mode.

if this is a gaming system then the game hub overrides the power setting.

Make the change in the game hub.

You might be able to check for GPU/CPU temperature problems using this tool (GPU-Z) and selecting 'sensors';

[Kaskadeur]

Thank you for your reply!

I have just changed the settings in the power plan, but as described, I am using a gaming PC with the OMEN Gaming Hub, in which I could not find such a function. I suspect it is in the overclocking section, which I have not enabled until now.

I'm quite worried about damaging my CPU again since the first CPU had neither overclocking nor excessive usage nor higher temperature.

The issue is about the voltage, I would have guessed that this is controlled by a BIOS setting, but I have no idea.

I still feel very uncomfortable using the PC. The problem is that the CPU is breaking down over time, it starts with single blue screens here and there and ends in a state where any spike in CPU performance causes a BSOD, e.g.: on a simple benchmark.

I still hope that HP will release a fix for the BIOS soon. But of course I'm also happy about any tips on how to mitigate damage until a fix is released by adjusting settings in the hub or BIOS.

[Kaskadeur]

This is as it look in Omen Hub, I assume going down to  55x on all cores is the right way, but not sure. Any help on that or potential BIOS settings to avoid the killing of the CPU is much appreciated

[BeemerBiker]

I had to guess at your Intel chip and I picked i9-13800k which is wrong as will see

From Tech Power Up the maximum multiplier is x30 so cannot b 58 as you show unless the is a problem at techpowerup

possibly the maximum multiple depends on the base frequency

anyway, if maximum multiplier is 30 make sure it is never past 29

CPU-z will show the multiplier range, mine is 45

Verify CPU speed using this tool (CPU-Z)

[Kaskadeur]

@BeemerBiker Thanks again for your reply, this is very valuable to me!

The Screenshot from the OMEN Hub was taken right after I opened the Overclocking settings and executed the benechmark. Fun Fact 55 is indeed the default value I can reset it to? Therefor it seems as this value is somehow recommendes by HP?

Attached two screenshopts from CPUZ showing detials, as well as the jumping of the Multiplier between 14-55. 

As by the specs you send I turned the Multipiler down to x30 which is the lowest I can set in Omen HUB 😕

Now the Multiplier is stable at 30 and a Core VID is below 1V in CPUZ:

Still I don´t know if that can prevent the CPU from damage and also why the Machine itself seems to be delievered byHP with 55 Multiplier (Vendor Overclock?)

Also still hoping to get a patch for the BIOS soon.

[BeemerBiker]

I believe the overall which occurs in the turbo mode please don't let it get that high

[DeltaSierra426]

You can go down the rabbit hole of trying fix the issue, but there basically isn't one solid one.  The BIOS update will hopefully prevent further damage.  Some have shown that it could also be an undervoltage issue it times, plus using something like CPU-Z really won't show you what's going on over time; you'd need to use a tool that plots it, along with clocks and load to analyze all those things at certain points in time.  Many have seen weird voltages at idle and low loads, so the entire voltage-load-clocks mapping system if you will has to be reworked, with capping some things like voltages and multipliers only helping some depending or under certain conditions but not others.

HP will probably have BIOS updates released in early to mid September on most PC's as they'll want to take time validating, then it has to be published online, etc, and this is for tens of models or maybe even over one hundred.  I'm not an HP employee though, so this is just my best educated guess.

What would I do?  I'd consider selling it, especially if you can get most of your money back.  It's either that or keep sending it in to HP, wait for BIOS, etc.  I guess I see it like it depends on 1) how much it bothers your quality of life and 2) if you have the cash to buy another PC at this time.  Oh, and you could actually drop in something like a Core i5 14500 or possibly even a 'T' (35W) processor is the 65W CPU's tend to take longer to experience issues (if at all) and the T's, like a 14500T, aren't believe (or at least known) to be impacted by this defect.  If you can do this yourself, great, if not, that's ok too -- just take it to a reputable PC builder.

[OmenUser7]

Yah, I wish we could just drag the clock speed to 50x (5Ghz) in HP Omen Gaming Hub.

[Kaskadeur]

To be honest, I'm feeling a bit lost again. Today, I received the installation for SP154630, which is a BIOS update. However, there was little to no information about whether this update would address the Raptor Lake issue. I attempted to look up the details of SP154630 but found the information insufficient. I also used the Softpaq Download Manager in search of any relevant information (none found, as consumer), tried to extract the EXE file for HTML or TXT files, and searched online, but with no success.

Additionally, there was another update in the queue for the HP Omen Gaming Hub SDK Package, which reset all my CPU multipliers back to x55 as if nothing had changed. As someone working in IT and managing over 70,000 HP devices, it's strange to experience such a disparity in support between B2C and B2B.

Since I opted for the extended warranty, I’ll choose to overlook this issue for now and continue using the PC. Should another CPU issue arise, I will reach out for a CPU replacement again.