cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
ARO1
New member
3 2 0 0
Message 1 of 6
280
Flag Post

Fixing additional SSID in desktop HP All-in-One 24-dp033scn PC

HP Recommended
HP All-in-One 24-dp033scn PC
Microsoft Windows 10 (64-bit)

I tried to get proper information from HP customer care but could not get any support. My question is:

My all in one desktop has only 512 GB SSD and has additional slot for expansion. I wish to install additional 512 GB in the spare slot provided. The hardware specification mentions the spare slot as: One M.2 socket 3, 2280 for type SSD (PCIe x2 or SATA x1).

 

I contacted the authorized service center and they told me that they do not supply the SSD but if I bring it to them, they will install it. They can not help me to give details about which one should I buy either.

 

I need to know what SSD drive specifications should I buy from the market which will be best suitable for my desktop.

Desktop is barely six months old and is under warranty.

thanks./mob: 9828042233

5 REPLIES 5
old_geekster
Level 16
Level 16
25,499 9,142 2,950 11,184
Message 2 of 6
Flag Post
HP Recommended

@ARO1 , welcome to the Community.

 

There are 2- M.2 sockets on the motherboard, but one of then is for M.2 socket 1, 2230 type for WLAN and Bluetooth and the other is for M.2 socket 3, 2280 type for SSD (PCIe x2 or SATA x1), as you stated.  The specifications don't mention any other bays for hard drives or SSD's: https://support.hp.com/us-en/document/c07027464

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
ARO1
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

I wish to know, in simple language, which SSD drive I have to buy so that it fits suitably in my desktop?

I will purchase that and take my desktop to the HP service center so that they can install it. Thanks

Was this reply helpful? Yes No
old_geekster
Level 16
Level 16
25,499 9,142 2,950 11,184
Message 4 of 6
Flag Post
HP Recommended

@ARO1 

 

As I stated, there are no open M.2 sockets on your motherboard.  You will have to replace the one that is installed.

 

I suggest that you choose a M.2 manufacturer and contact their Tech Support for help with choosing the best m.2 for your system.  They are the experts on their products.  This will save you time and money.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
ARO1
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Sir, In the desktop specifications it clearly says that the Desktop has:

EXPANSION SLOTS: 2 M.2 (1 for SSD, 1 for WLAN).

What I understand from this is that there is a slot available for one additional SSD drive.

 

Sorry for my lack of knowledge but this is how I understand the meaning of expansion slot.

 

thanks.

Was this reply helpful? Yes No
old_geekster
Level 16
Level 16
25,499 9,142 2,950 11,184
Message 6 of 6
Flag Post
HP Recommended

@ARO1, the computer comes with a M.2 installed.  This is installed in the only M.2 socket for a SSD on the motherboard.  Therefore, you will have to remove it to add a larger M.2.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation