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‎01-13-2020 06:24 AM

HP Recommended
Product: Pravilion 23
Operating System: Other

My HP Pravillion 23 has blue USB ports and the symbol for the USB 3.0 Super Port; yet, a 3.0 drive fits but doesn't work. When I look up the computer on line, it appears to say all ports are USB 2.0. I need to know which is correct, in order to proceed.

Thank you. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-14-2020 02:36 PM - edited ‎02-21-2020 07:58 AM

HP Recommended

@Seaglass29,

The unit has 2 USB3.0 ports on the left side of the case. The 4 rear are USB2.0 .

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

View solution in original post

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3 REPLIES 3

‎01-13-2020 02:37 PM

HP Recommended

@Seaglass29,

Please specify the exact model number or product number.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎01-14-2020 07:28 AM - last edited on ‎01-14-2020 08:54 AM by Retired

HP Recommended

Model #: 23-b034
Product #: H3Z61AA#ABA
Serial #: [edited]
Software Build #: 12NA3AR8602#SABA#DABA
PCBRAND: HP

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‎01-14-2020 02:36 PM - edited ‎02-21-2020 07:58 AM

HP Recommended

@Seaglass29,

The unit has 2 USB3.0 ports on the left side of the case. The 4 rear are USB2.0 .

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
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