Freezes

[Cfobes1951]

pavilion 23 aio passes "extensive tests" but will freeze at random when we leave it idling at desktop.

Cannot restart, must pull ac plug or hold down power button 

[Alden4 · Accepted solution]

Hi @Cfobes1951,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Random freezing issues can be challenging to diagnose and resolve, but there are several common steps you can take to troubleshoot the problem. Here are some suggestions.

Check for Software Issues:

• Ensure that your operating system and all drivers are up-to-date.
• Update your graphics drivers as well, as graphics-related issues can sometimes cause freezing problems.
• Scan for malware and viruses using a reliable antivirus program.

Check for Overheating:

• Ensure that the computer is not overheating. Overheating can cause system instability.
• Clean the vents and fans to ensure proper airflow.
• Consider using monitoring tools to check the temperature of your CPU and GPU.

Power Settings:

• Check your power settings to make sure the computer is not set to go into a sleep or hibernation mode too quickly.
• Adjust the power plan settings and disable sleep mode temporarily to see if the issue persists.

Event Viewer:

• Check the Windows Event Viewer for any error messages or warnings around the time of the freezes. This can provide clues about what might be causing the issue.

Hardware Diagnostics:

• Run hardware diagnostics to check for any potential issues with your RAM, hard drive, or other components. Many computers come with built-in diagnostics tools accessible during the boot process.

BIOS/UEFI Update:

• Check if there's a BIOS or UEFI firmware update available for your system and update it if necessary. Sometimes, firmware updates address stability issues.

System Restore:

• If the freezing started recently, consider using System Restore to revert your system to a state where the issue did not exist.

Check for Background Processes:

• Check Task Manager for any resource-intensive processes running in the background. Close unnecessary programs and see if the issue persists.

Reinstall or Repair Operating System:

• As a last resort, you may need to consider reinstalling or repairing your operating system. This should be done after backing up your important data.

Always back up your important data before attempting major changes or repairs to your system.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Cfobes1951]

Thanks for the response.

i would like to think that the HP diagnostics would have offered up the newest drivers for the hardware in my TouchSmart AIO.

However, the AMD drivers were never offered up so I finally went to the AMD website for the most recent drivers for the GPU and the CPU.  After the installation of the newest drivers, the issue appears to have been resolved at this time and system has not frozen up, even when left running idle overnight.

Thanks again.