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‎06-16-2024 05:24 AM - edited ‎06-16-2024 05:25 AM

HP Recommended
Product: HP Pro Tower 290 G9 Desktop PC (4N4P3AV)

Hi,

 

Recently purchased a G9 290 desktop for my studio.  i5 12500 32GB Ram 180 W PSU.

I use an external usb audio interface, Motu M4.  The interface works fine on every computer I own but on this new HP desktop. 

 

The interface should pull approx. 2W and this is the case with every other computer I tried (including 3 pcs and a mac).  However on G9 290, usb sound interface only pulls 1.3W and it makes cracks and popping sounds. 

 

I went through all kind of power management tweaks I found on the internet.  However, even having with no power efficiency enabled in any setting (usb sleep etc), the problem is still occuring.

 

I figured I should check the voltages.  Installed CPUID HW Monitor and I saw the voltages are all messed up.  I had an identical working power supply on hand and I swapped it.  However, again it did not change anything.  The voltages remain messed up.  Not sure what I can do next.  Could it be a motherboard issue since power supply is not the problem.  HP diagnostics give no issue whatsoever.  HP callcenter says they can't accept voltage reading from a non-HP software and refuse to even have a look at it. 

 

I'm attaching the reads from my PC and hoping someone give me an advise on this. 

 

Thanks,

-Onur

 

Capture.PNG 

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