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HP Recommended
HP ENVY Desktop PC TE02-0000i RCTO Base Model
Microsoft Windows 11

I am trying to remove the GPU as to access an M2 port beneath, but I have had trouble removing the bracket that secures it. I found an online review of this model, and in the review, the reviewer said that he could only find two total ports, one for WLAN and one for NVMe. However, several of the responses to the video noted that the M2 SATA port is, as you originally thought, hidden underneath the GPU. I am in the process of trying to remove the GPU bracket as described in HP is helpful video. However, having removed the two retaining screws, find the bracket cemented in place by some other source, because it does not even shift with the retaining screws removed. Am I missing something?

DirectDAS_0-1679243317079.jpeg

 

DirectDAS_1-1679243317080.jpeg

 

 also, the graphics card power interface does not seem to be as described in the video. I’m not sure from where it is sourcing its power.

9F2D3078-07AC-4C7D-826E-64A8947B3195.jpeg

As always, I am grateful for the help!

2 REPLIES 2
HP Recommended

Go to 10.02 in the video.  After watching the video section about the bracket removal, it appears that your video card bracket may be stuck. You might have to use a little force in the same direction as shown in the video to dislodge it.

 



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HP Recommended

Erico, I appreciate your response. However, the issue is that I am following the instructions in the video you reference. In the video, the two retaining screws are taken off of the bracket, freeing, in the video, the bracket to just slip out. My issue is that I have taken the screws out and it has had no affect on the way the card is currently bonded to the drive bay.

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