GPU crashes randomly

[BotManGlyn]

My pc has a Ryzen 5 3600, with 16GB of ram and a RX 5600 XT, for some odd reason it randomly crashes, this happens about once a day and just causes the entire gpu to stop working and the pc has to rely on onboard graphics, i normally have to restart the pc for the Gpu to start working again, i tested the ram and found no issues and I stress tested the Gpu to try and replicate the crash, it didnt work.
Im not too sure on why it randomly crashes.
PSU is a 500 WATT

[BotManGlyn]

Im gonna do a full reset on my pc, wiping all data from it to see if that changes anything

[Sneha_01 · Accepted solution]

Hi @BotManGlyn,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Random GPU crashes can be frustrating and can stem from various issues, including hardware, drivers, power supply, and thermal management. Here are some steps to troubleshoot and potentially resolve the problem:

Steps to Troubleshoot GPU Crashes:

Check for Overheating:

• Use a tool like HWMonitor or GPU-Z to monitor the GPU temperature. Ensure that it is within safe operating limits (typically below 85°C for most GPUs).
• Make sure your PC case has adequate cooling and that the GPU fans are working properly.
• Clean any dust from the GPU heatsink and fans.

Update or Reinstall GPU Drivers:

• Use Display Driver Uninstaller (DDU) to completely remove the current GPU drivers.
• Download and install the latest drivers from AMD's official website.

Check Power Supply (PSU):

• Ensure that your 500W PSU is sufficient for your system. While it should be enough, a failing or insufficient PSU can cause crashes.
• If possible, try using a more powerful or known-good PSU to see if the issue persists.

Check for Software Conflicts:

• Disable any overclocking software or profiles you might be using.
• Ensure that no other software is causing conflicts (e.g., third-party monitoring tools, anti-virus software).

Test with a Different GPU:

• If you have access to another compatible GPU, try installing it to see if the crashes continue. This will help determine if the issue is specific to your RX 5600 XT.

Check for BIOS and Firmware Updates:

• Update your motherboard BIOS to the latest version available. Sometimes, compatibility issues can cause hardware instability.
• Ensure your GPU firmware (VBIOS) is also up to date.

Reset BIOS/UEFI Settings:

• Reset your BIOS/UEFI settings to default. Incorrect settings can sometimes cause instability.

Run a System Memory Test:

• Even though you tested the RAM, run a more extended test using MemTest86 to rule out any intermittent memory issues.

Check Event Viewer Logs:

• Open the Windows Event Viewer and check for any logs or errors around the time of the crash. Look for any GPU-related errors that might give more insight.

Inspect GPU Hardware:

• Physically inspect the GPU for any visible damage or loose connections. Ensure it is seated properly in the PCIe slot.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support