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‎10-15-2024 12:06 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I recently installed  a GTX550Ti Graphics Card into my HP Elitedesk 800 G1 USFF desktop computer and the card wasn't recognized. The fans were running and the card was firmly locked into the PCI-E x16 slot, but both bios, windows and device manager weren't able to recognize that it was there. I tried holding down the graphics card while it ran but it was to no avail. 

 

I should mention, that I had to "modify" the ultra slim case in order to it the graphics card in the PCI-E x16 slot with use of hacksaw and pliers. By disconnecting a USB port and removing the bracket holders and brackets, the card was able to be inserted.

 

I do not believe I have damaged or touched the mother board in anyway, while the case was being "modified". Using my other graphics card, one that is low-profile, I was able to boot windows. Do you believe that the motherboard is not able to support the card, or other any solutions on why it is not working?

1 REPLY 1

‎10-15-2024 01:17 PM

HP Recommended

The specs for the card indicate it needs a 1 x 6 pin supplemental power connector in order to work.

 

NVIDIA GeForce GTX 550 Ti Specs | TechPowerUp GPU Database

 

The 800 G1's power supply does not come with such a connector.

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