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‎12-19-2018 08:28 PM

HP Recommended
Product: HP pavilion h8-1124 desk
Operating System: Microsoft Windows 10 (64-bit)

Hi I have a H8-1124 HP pavilion desktop and I'm trying to upgrade the he and card works fine to a msi 470 4gb gpu and it turns on but does not displays is there anyway to fix this and yes I have a better power supply to handle the 470 4gb?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-20-2018 08:08 PM - edited ‎12-20-2018 08:08 PM

HP Recommended

@Fallen94, welcome to the forum.

 

I believe that your problem is caused by the fact that the video card is not compatible with your motherboard.  The RX 470 requires UEFI in the motherboard instead of a standard/Legacy BIOS.  HP didn't begin using UEFI until mid-October, 2012.  Your computer was released in September, 2011.  I suggest that you contact the manufacturer's Tech Support to see if they have a VBIOS update that would make the card compatible with a Legacy BIOS.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

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3 REPLIES 3

‎12-20-2018 08:08 PM - edited ‎12-20-2018 08:08 PM

HP Recommended

@Fallen94, welcome to the forum.

 

I believe that your problem is caused by the fact that the video card is not compatible with your motherboard.  The RX 470 requires UEFI in the motherboard instead of a standard/Legacy BIOS.  HP didn't begin using UEFI until mid-October, 2012.  Your computer was released in September, 2011.  I suggest that you contact the manufacturer's Tech Support to see if they have a VBIOS update that would make the card compatible with a Legacy BIOS.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎12-20-2018 08:26 PM

HP Recommended

Who should I contact HP or just msi since that is the brand the 470 is from.

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‎12-21-2018 12:34 PM

HP Recommended

@Fallen94, you should contact MSI's Tech Support.  They are the experts on their products.  I believe they are a good company and should have good Tech Support.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
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