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ukbadge
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Message 1 of 7
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HDD Failure

HP Recommended
HP Omen 30L Desktop
Microsoft Windows 10 (64-bit)

Hope you can help or point me in the right direction. I have the Omen 30L Desktop and it runs beautifully.

I ran the HP Support Assistant and it came up that there was a problem with the 'D' drive. I then ran the tests through the bios and yes there is an error and it gave me a 24 digit code. It is covered by the warranty. The drive is still operational but I don't want it to suddenly fail completely.

 

But how do I contact HP about it. I go through the website and all that happens when I click on my PC is another page opens and a non-stop spinning icon appears.

6 REPLIES 6
Prométhée
Level 16
10,759 10,613 1,104 3,573
Message 2 of 7
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HP Recommended

Hello
you must go to the support page for your country and click on contact
fill in the required information, probably be logged in with your hp account
possibly see if you have the HP support software, logged in, then go to where it says 'support resources'

i'm not under warranty so can't show you what it looks like

just in France

Téléphone

Du lundi au vendredi, de 8h30 à 18h00 (sauf les jours fériés)

Phone

Monday to Friday, 8:30 a.m. to 6:00 p.m. (except public holidays)

https://support.hp.com/us-en/contact/desktops

 

 

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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
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ukbadge
Author
Level 2
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Message 3 of 7
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HP Recommended

Unfortunately clicking on 'Contact HP Customer Support' just shows a spinning logo...

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Prométhée
Level 16
10,759 10,613 1,104 3,573
Message 4 of 7
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HP Recommended

I can not test, try with another browser
give me what's going on with screenshots if possible
with hp support assistant?

https://support.hp.com/us-en/document/c03467905

 

--------------------------------------------- Signature ---------------------------------------------
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
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ukbadge
Author
Level 2
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Message 5 of 7
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HP Recommended

This is all I get, first with Firefox and then with EdgeFirefox.jpgEdge.jpg

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ukbadge
Author
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Message 6 of 7
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HP Recommended

And when I run the Support Assistant I get this, although the drive seems to be fine.HP.jpg

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Prométhée
Level 16
10,759 10,613 1,104 3,573
Message 7 of 7
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HP Recommended

Did you click on contact in the software?

you tell me the disk looks ok?
but in your image it is mentioned that the data disk WDC WDEZEX is in smart error
i also see disk 1 disk 2 and disk 3, is not it an added HDD disk, it is original?

 

[edit]

The recognition system to contact HP still seems buggy to me
we will not waste time, I have postponed your thread, so that an agent can contact you
I don't guarantee nothing, but that's all I can do

 

--------------------------------------------- Signature ---------------------------------------------
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
------------------------------------------------------------------------------------------------------------
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