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Hockeyfan15
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HDD problem

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Pavilion gaming desktop tg01
Microsoft Windows 10 (64-bit)

Just got this brand new computer and when I start it up, it makes a grinding noise. Also the disk usage spikes to 98-100% while I am not running anything. Not quite sure what to do. 

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wb2001
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@Hockeyfan15,

Then you have a total warranty issue.  Wishing you the best.

When HP contacts you,  and does the RMA, I would suggest you do a full recovery (install new OS) saving no personal files, to remove all your data.

 

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HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

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wb2001
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@Hockeyfan15,

You will be contacted by an HP moderator.

BTW, what is the exact model number of this TG01 unit.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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Hockeyfan15
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TG01_0170m. It has a 2 TB HDD.

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wb2001
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@Hockeyfan15,

That is a custom (CTO) model.  S Does that unit have an SSD device, and what type?  M.2 or 2.5"

If the 2TB is the issue, I think HP would just RMA the drive and swap it out.

BTW, you need a 500W HP proprietary PSU to run the TRX 2060 Super. See data sheet.

https://h30434.www3.hp.com/t5/Desktop-Knowledge-Base/Power-Supply-Cross-Reference-for-specific-model...

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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Hockeyfan15
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NO SSD just the HDD. And  yes the 400w power supply is insufficient for that

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wb2001
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@Hockeyfan15,

Then you have a total warranty issue.  Wishing you the best.

When HP contacts you,  and does the RMA, I would suggest you do a full recovery (install new OS) saving no personal files, to remove all your data.

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

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Hockeyfan15
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Thank you I appreciate your knowledge

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