HID-compliant touch screen driver

[tatec]

Hi all,

I have the Windows Pavilion All -In-One Touch screen computer. Touch screen always worked fine until a month or two ago. Today, I went to try and fix it and went through as many self help articles as I could find. I updated everything and nothing has worked. I went to device manager and couldn't find my HID-compliant touch screen driver, but clicked show hidden drivers and it popped up. I updated the driver, but it said that there was no updates available so I scanned for hardware changes and nothing changed. I decided to restart my computer to see if anything needed to be installed but the touch screen still wasn't working. Then, I went back to device manager and now my HID-compliant touch screen driver cannot be found. It's gone. I scanned for hardware changes, checked for updates, searched google, but nothing is working. Some forums said that after a restart it would come back, but it isn't back. Also, my About-Device Specifications says that "no pen or touch input is available for this display", which is weird, because I know for sure that my computer is touch screen and it worked for a year or more without problems. Please help!

[KrazyToad]

@tatec

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and would like to help

I appreciate all your efforts and expertise in troubleshooting this issue

At this point I suggest you reset the AIO computer

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289 and keep me posted how it goes

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[tatec]

@KrazyToad

Sorry for the late reply. I just had time to reset my computer. And it didn't work... the driver is still gone and the about section still says that touch is not available.

[KrazyToad]

@tatec

Since the issue persists after the Reset, I request you to contact our phone support for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

[tatec]

@KrazyToad

Hm, I don't know if I will be able to do that since my product is out of warranty by about a year and the website says it will require a fee to contact them. 

[KrazyToad]

@tatec

If the product if out of warranty then there will be a fee for repair. But you can still contact them.

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

[tatec]

@KrazyToad

I replied to your private message.