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‎08-25-2022 03:09 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Hi everyone,

 

I have a HP laptop which is stuck on the loading screen and I can't access my data. I bought the laptop to a third-part computer repair to, at least, recover the data. However, they couldn't access the hard-disk and backup my data after trying several recovery options. Is there any way to understand if the hard-disk is corrupted or any other steps to follow to 

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Accepted Solutions

‎08-25-2022 07:26 AM - edited ‎08-25-2022 07:55 AM

HP Recommended

It is strange that a repair tech would not be able to get the data.  Did the tech remove the hard drive and try another way?

I would first get/make a Linux Live - either DVD or USB to boot the laptop to the Linux.  You can also open the laptop and remove the hard drive and connect it to a host and use the Linux Live from another PC to try getting the data.

If you need help/instruction for that, I can help.

 

 


I'm not an HP employee.
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1 REPLY 1

‎08-25-2022 07:26 AM - edited ‎08-25-2022 07:55 AM

HP Recommended

It is strange that a repair tech would not be able to get the data.  Did the tech remove the hard drive and try another way?

I would first get/make a Linux Live - either DVD or USB to boot the laptop to the Linux.  You can also open the laptop and remove the hard drive and connect it to a host and use the Linux Live from another PC to try getting the data.

If you need help/instruction for that, I can help.

 

 


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
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