HP 15 L TG02-1106in Heating issue

[Abhishek-Gaur]

I have purchased as new HP desktop Victus 15L TG02-1106in in the month of June' 2023. Since the beginning, I am observing that the desktop  cabinet gets very hot after working for about 15 minutes. The temperature of the processor rises upto 65-66 degree Celsius after just scrolling the photographs saved in a folder. I have other assembled PC also which has almost the same specifications and there is no such type of problem in that PC. I purchased HP PC considering that the branded PC will work in a better way but I am very depressed that  in spite of  spending  big amount, I am facing much problem. I request HP company to resolve my problem. My contact number is [Personal Information Removed].

[Raj_05]

Hi @Abhishek-Gaur,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing heating issues with your HP Victus 15L desktop, there are several steps you can take to address and mitigate the problem.

• Check Ventilation and Airflow: Ensure that the desktop is placed on a flat, hard surface and that there's sufficient space around it for proper airflow. Make sure that the air vents are not obstructed by any objects or surfaces.
• Clean Dust and Debris: Over time, dust and debris can accumulate inside the desktop's components, obstructing airflow and causing heat buildup. Use compressed air or a soft brush to gently clean out the vents, fans, and heatsinks.
• Update Drivers and Firmware: Outdated drivers and firmware can sometimes lead to inefficient power management and increased heat generation. Make sure your operating system, graphics drivers, and other system software are up to date.
• Optimize Power Settings: Adjust your power settings to optimize performance and energy consumption. Use the Balanced or Power Saver power plan, which can help regulate the system's performance and temperature.
• Check Background Processes: Make sure there are no unnecessary background processes or applications running that could be putting additional strain on your system's resources and causing it to heat up.
• Elevate the Laptop: If you're using the laptop on a soft surface like a bed or couch, consider using a cooling pad or elevating the rear of the laptop slightly to improve airflow.
• Undervolting (Advanced): Undervolting involves reducing the voltage supplied to the CPU, which can help lower heat output without sacrificing performance. This can be done through advanced settings or specialized software, but it requires some technical knowledge and caution.
• Monitor Temperatures: Install monitoring software to keep track of your system's temperatures. If you notice temperatures consistently reaching high levels (e.g., above 85°C for the CPU or GPU), it's a sign that further action is needed.
• Apply New Thermal Paste (Advanced): If you're comfortable with hardware modifications, applying new thermal paste to the CPU and GPU can improve heat transfer between the chips and the heatsinks.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support