HP 150 wireless mouse with three-year warranty, stopped working after just 12 months

[faran7177]

I purchased an HP 150 wireless mouse with a three-year warranty, but it stopped working after just 12 months. Since then, I've been trying to claim the warranty, but the HP support page keeps rejecting the serial number (starting with "SN...") as invalid. It's has been 10 days now, and I still can't submit a warranty claim.

[zoey7886]

@faran7177, Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide: Click here

It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here: Click here

We hope this helps you get back on track! 

Take care, and have an amazing day! 

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Regards, 

[faran7177]

Here's a reply you can post:

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Hi Zoey,

I appreciate your response, but I'm still facing the same issue. When I enter my serial number (7CH319056Y) to check my warranty, I get the message:
"We were unable to match your product based on the information provided."

Since the HP support page is rejecting my serial number as invalid, I'm unable to proceed with the warranty claim. Can you please assist me in resolving this? Let me know if there's an alternative way to verify my warranty and submit a claim.

Thanks.

[zoey7886]

@faran7177, Welcome to the HP Support Community! 

We're here to help you tackle that warranty dispute! Don't worry, we've got your back! We are unable to find any information using the serial number provided.  

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,