HP 200 G4 Blue Screen Error WHEA-LOGGER PCI EXPRESS ROOT PORT ERROR

[SaraMaggie]

Hello I have n°4 HP 200 and random during the day have a Blue Screen error with this message "WHEA-LOGGER PCI EXPRESS ROOT PORT ERROR"

How is it possibile to fix ? Updated Bios, Driver, Windows etc.. everything done. HP Support doesn't answer about it!

Check event, and it is reported this 

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: ffffb48192b5d028, Address of the nt!_WHEA_ERROR_RECORD structure.

[Williamjoe]

he BSOD "Your PC ran into a problem and needs to restart" may also result from system file errors. Fortunately, the Windows System File Checker tool is able to check and repair missing or damaged system files. In Command Prompt, enter sfc /scannow to start repairing the system files.

Regards,

Wll

[Prométhée]

hi @SaraMaggie 

"WHEA-LOGGER PCI EXPRESS ROOT PORT ERROR"

it is mentioned a pci port problem probably here
but you have no other indications, because, it does not seem to mention a specific device?
You can check, remove the pci devices you have, and restart, if no more error messages, one of the devices is causing the problem

i guess it could be the wifi

if this one

https://support.hp.com/us-en/product/hp-200-g4-22-all-in-one-pc/32112981/document/ish_1869137-153786...

internal slots and connector

(1) M.2 PCIe x1 2230 (for WLAN) (1) M.2 PCIe x4 2280 for Intel Core/(1) M.2 PCIe x1 2280 for Intel Pentium configurations

[SaraMaggie]

done without any result

[SaraMaggie]

Hi,  I have this messages may be can be useful 

*** WARNING: Unable to verify checksum for win32k.sys

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel.sys

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0x124_4_GenuineIntel_PCIEXPRESS_IMAGE_GenuineIntel.sys

BUILDLAB_STR:  co_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {86de56cb-73bd-c31e-f30a-eb70c68320b0}

Followup:     MachineOwner

[Prométhée]

where do you find this information
It's still about intel, but I can't identify with that
if you removed the wifi and still the same problem
it remains, the processor, gpu Intel UHD Graphics and if there is the SSD m2

does this provide more information?

https://thegeekpage.com/know-crashing-windows-pc-whocrashed/

and

please perform the hardware tests
everything is explained in this link

HP PCs - Testing for Hardware Failures | HP® Customer Support

you may have an error code , failure ID (24-digit code) , as shown

if so, just give this code here

then sorry, maybe I'm not knowledgeable enough about this problem

see this

https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x124---whea-uncorrect...