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- HP 200 Wireless Combo: Mouse HSA-D01M laser didn't wor prope...

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06-05-2023 05:44 AM - edited 06-05-2023 06:07 AM
I have an HP 200 wireless combo set (HSA-D01K & HSA-D01M). This set is fantastic, and I enjoy it. But today I discovered that the mouse's laser receiver is malfunctioning. I can't get the mouse coursor to the right spot. It jumps randomly across the entire screen. A new battery was installed, but it made no difference.
If a problem cannot be fixed, which mouse (as a separate product) can replace my HSA-D01M and work in tandem with the keyboard HSA-D01K?
One more thing. Wherever I will move the mouse, cursor will go to the left lower corner.
06-07-2023 06:32 PM
Hi @Mikka1,
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